Privacy Policy

1. Introduction

Top Down Design LLC ("Company," "we," "us," or "our"), a Delaware limited liability company located in Orlando, Florida, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with any applications developed by Top Down Design LLC.

This Privacy Policy applies to all websites, mobile applications, and digital services operated by Top Down Design LLC, including but not limited to our agency website and any applications we develop and maintain.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you use our services, including:

Contact Information: When you submit inquiries through our contact form, we collect your name, email address, and any other information you choose to provide in your message.

Newsletter Subscription: If you subscribe to our newsletter, we collect your email address to send you updates, news, and promotional content.

Application User Data: For applications developed by Top Down Design LLC, we may collect user account information, preferences, usage data, and other information necessary to provide our services.

2.2 Information Collected Automatically

When you access our websites or applications, we automatically collect certain information through third-party analytics and tracking tools, including:

Device Information: Browser type, operating system, device type, and unique device identifiers.

Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.

Location Data: General geographic location based on IP address.

Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies to enhance your experience and gather analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you newsletters, marketing communications, and promotional materials (with your consent).
• To provide, maintain, and improve our services and applications.
• To analyze usage patterns and optimize user experience.
• To detect, prevent, and address technical issues or security threats.
• To comply with legal obligations and enforce our terms of service.

4. Third-Party Services

We use third-party service providers to help us operate our business and deliver services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. Third-party services we use may include:

• Analytics and tracking services to understand how users interact with our websites and applications.
• Email marketing platforms to deliver newsletters and communications.
• Payment processors for handling transactions (where applicable).
• Cloud hosting and infrastructure providers.
• Customer relationship management (CRM) tools.

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review the privacy policies of any third-party services you interact with.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in operating our business, subject to confidentiality obligations.

Legal Requirements: When required by law, regulation, legal process, or governmental request.

Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Cookie Preferences: You can manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us at legal@topdown.design.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at legal@topdown.design, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Top Down Design LLC
Email: legal@topdown.design
Location: Orlando, Florida, United States

13. Additional Disclosures for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at legal@topdown.design.

14. Additional Disclosures for European Residents

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Our legal basis for processing your information includes consent, contractual necessity, and legitimate interests. To exercise your rights or lodge a complaint with a supervisory authority, contact us at legal@topdown.design.