Support & Maintenance
Keep your digital assets secure, updated, and performing at their best. Focus on your business while we handle the tech.
What's Included
Everything you need to succeed online.
Security Updates
Regular security patches, malware scanning, and vulnerability monitoring.
Performance Optimization
Ongoing speed improvements, caching optimization, and Core Web Vitals monitoring.
Content Updates
Text changes, image updates, and minor design tweaks. Keep your site fresh.
Backup & Recovery
Automated daily backups with easy restoration. Your data is always safe.
Uptime Monitoring
24/7 monitoring with instant alerts if something goes wrong.
Priority Support
Quick response times and dedicated support when you need help.
Why Choose Our Support & Maintenance?
- Peace of mind knowing experts are watching your site
- Prevent costly downtime and security breaches
- Keep your site fast as content grows
- Quick content updates without technical hassle
- Focus on your business, not website maintenance
- Predictable monthly cost for tech support
Our Process
A proven approach that delivers results every time.
Site Audit
We assess your current setup, identify issues, and establish baselines for security and performance.
Setup & Optimization
We implement monitoring, backups, and initial optimizations to get your site in peak condition.
Ongoing Maintenance
Regular updates, security checks, and proactive maintenance to prevent issues.
Monthly Reporting
Clear reports on uptime, performance, updates applied, and any issues resolved.
Continuous Improvement
We identify opportunities for improvement and keep your site evolving.
Pricing
Transparent pricing. No surprises.
Essential
Basic maintenance for simple sites
- Weekly backups
- Security monitoring
- Software updates
- Uptime monitoring
- 1 hour content updates
- 48-hour response time
Professional
Comprehensive care for business sites
- Daily backups
- Advanced security
- Performance optimization
- 24/7 monitoring
- 3 hours content updates
- 24-hour response time
- Monthly reports
Enterprise
Priority support for critical sites
- Real-time backups
- Enterprise security
- CDN & caching
- Instant monitoring
- 8+ hours content updates
- 4-hour response time
- Dedicated account manager
- Quarterly strategy calls
Need something custom? Let's talk.
Frequently Asked Questions
Got questions? We've got answers.
What CMS platforms do you support?
We support WordPress, Shopify, Webflow, custom-built sites, and most major platforms. If you're not sure, just ask—we likely support it.
How quickly do you respond to issues?
Critical issues (site down, security breach) get immediate attention. Standard requests are typically addressed within 24-48 hours. Our higher tiers offer faster guaranteed response times.
What's included in content updates?
Text changes, image swaps, adding new pages (within reason), and minor layout adjustments. Major redesigns or new feature development would be quoted separately.
Do you offer hosting as well?
We can manage hosting on your behalf or recommend reliable hosting partners. Our managed hosting packages include everything—you just focus on your business.
What happens if my site gets hacked?
We'll clean the infection, restore from backup if needed, patch the vulnerability, and implement additional security measures. For clients on maintenance plans, this is included at no extra charge.
Can I cancel anytime?
Yes, our plans are month-to-month. We don't believe in locking you in—we keep your business by delivering value, not contracts.